20 Things to learn from THE TECH STORE

• As long as the world turns, users will still have problems

• Substance abusers and computer operators are the only folks called users. This isn’t by chance

• When in doubt. Reboot

• Sooner or later you will meet a person who types out the words “back slash” or forgets to plug in the power cord. If you haven’t yet, just wait, you will

• Fear the phone. No one just calls tech support to wish you good morning

• No user will tell you the whole truth at the beginning of a call

• “I didn’t do anything” or “It just happened” Are the users mantra

• As a support tech, it is your job to break down resistance and get the truth

• This is so you can rub the lie in their face, fixing the issue is just a perk

• Some people will never learn

• This means you will always have a job

• Maintain a calm voice, even if you’re screaming on the inside

• The hold button is your friend

• Whatever you do, don’t panic

• The answer to all users questions should be “Trust me, I know what I’m doing” even if this is a bald-faced lie

• Users can smell fear. Once you’ve lost control, all is lost

• A user who is not listening to you anymore, but rather is trying “their own thing” is not worth your time. Simulate a telephone disconnect and hang up. Trust me, you’re better off.

• Sometimes fixing a computer is easier than figuring out why it was broken

• Users always want a reason things are fixed. If you’re not sure just lie. They won’t know anyway. “A stray electron passed through the processor and caused…”

• If possible ask to speak to the youngest person present

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How’ll you get Faster Removal of Trojan Viruses from your Computer?

Have you been struck by virus attacks in your system? Are you looking for options to rescue your computer out of the abysmal virus threat? If you are looking for a perfect virus removal procedure, choose the online spyware removal software which are proving to be outstanding in data recovery and fixing computers from the threats of the virus attacks.

Do you want to rescue your computer from the virus attack without the help of any computer technician? Then here are some basic points allocated for you to guide you the right track while you are the job of virus removal by your own.

• If you are not that much of a computer expert; but eager to fix the virus issue all by your own efforts then the only way is the websites that can abide you with perfect knowledge to fix your machine in a proper manner.
• Online download the free edition of the AVG anti virus software and let it scan the computer. After the scanning you will find out that AVG has made a list of the virus, malware as well as spyware which are there in the system. Later on AVG will try to remove the viruses by its own but sometimes it is not possible to do because of the tricks of dangerous viruses.
• Do you find that AVG is not removing the virus list which it has made so far after scanning? Then check the virus vault; there the viruses have been stored up.
• Though this is also a fact that AVG is famous for destroying the Trojan virus with fast and convenient manner.
• If you are getting trouble in running the AVG free antivirus you can try the Trend Micro Housecall. This is famous is fixing the Trojans which AVG might have failed to notice.

These are some of the most important functions of the online free antivirus programs, which might help you to fix the virus threat in your machine. Try this process and give us a feedback.

Reboot or Shutdown from Remote Desktop Connection

Reboot or Shutdown from Remote Desktop Connection: The following simple solution covers the process of rebooting a machine from a remote location or shutting down a remote computer. The process assumes your using Microsoft’s (RDC) or “Remote Desktop Connection”. By default, Microsoft Windows Remote Desktop Connection only enables a user to disconnect or log off. This solution will allow you to Shutdown or Reboot that remote PC.

How to Reboot or Shutdown a Machine from Remote Desktop

Windows Vista Remote Desktop Shutdown – Reboot:

1. Click Start from the taskbar
2. From the “Start Search” box type one of the following commands and press Enter:

shutdown -f to shutdown
shutdown -r -f to reboot
shutdown -i -f to display the Shutdown Dialog Menu

Windows XP Remote Desktop Shutdown – Reboot:

1. Click Start > Run from the taskbar
2. Type one of the following commands and click OK:

shutdown -f to shutdown
shutdown -r -f to reboot
shutdown -i -f to display the Shutdown Dialog Menu

How To Completely Uninstall Programs From Your PC

How To Completely Uninstall Programs From Your PC: A large number of PC owners have very little idea about what occupies the space on their computer. If you were to look closely, you would find that a large amount of hard disk space and system resources are consumed by programs that are either useless, obsolete or should not have been there in the first place.

So, how does your system get into this kind of chaotic situation? Well, some of the blame falls on the PC manufacturers who sell you computers with several applications that are pre-installed when you purchase them. In addition to these, you may have installed some programs but now do not require them anymore or they were not as good as you thought so you never used them. Some other programs may be spyware that secretly entered your system and are a burden on system resources in addition to sabotaging your information. You may also discover that some of the programs that you thought had been removed are actually still on your PC.

It is alarming that a large number of users continue to think that they can get rid of unwanted programs by deleting the folder that hosts the files of that program. Here are some of the ways to successfully uninstall programs using legitimate methods:

Use the Add or Remove Programs Utility: A majority of unnecessary programs can be completely removed using the Add or Remove Program utility provided in the Windows Control Panel.

You can browse through the list of programs, select the ones you would like to uninstall and follow the guidelines given for the uninstall process. You can use this facility for uninstalling Windows Media player and various other programs.

Some programs may not get completely removed using this tool. In such cases, you may need to take additional steps.

Use Program specific uninstaller: There are various programs that do not make it to the list of programs listed in the Add/Remove program list. Some of these programs give you an option to uninstall them by selecting the option in the Windows menu. If such an option is available you must use it to completely uninstall the program.

Use reliable Third Party Uninstall Software: Many applications are so huge that they make massive entries in your Windows registry and are very difficult to remove by using the normal methods. In such cases, deploying a good third-party software uninstaller may be a great idea to get rid of programs quickly. Some manufacturers also provide tools to remove their software on their Web site. For example, in order to uninstall Nero, you may download the Nero remove tool from the Nero Web site.

How to Remove Programs with no Uninstallers:

Some programs such as DirectX just do not give any option that enables you to uninstall them. In order to uninstall DirectX and other such software, you may reinstall or upgrade. You may even remove the registry entries if you have the updated version of the software to enable Windows to install the default version. However, you can not completely remove these software programs because they are essential for Windows to function normally.

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